How can we help you?

To search for a route, enter your origin and destination in the search form on the homepage. You can use the autocomplete feature to select from suggested locations. Then click "Search Routes" to see available bus and rickshaw routes.

You can browse and search routes without an account. However, creating an account allows you to save favorite routes, submit reports, and contribute to the community with safety ratings and traffic updates.

Yes, Dhaka Smart Transit is completely free to use. We are a community-driven platform aimed at making public transportation more accessible and transparent for everyone in Dhaka.

Our route information is crowdsourced and regularly updated by the community. We continuously verify and update data to ensure accuracy. You can help by submitting reports when you notice changes in fares, delays, or route modifications.

The safety score is a rating from 0-5 based on community feedback. It considers factors like driver behavior, vehicle condition, passenger harassment reports, and overall comfort. Higher scores indicate safer routes.

When viewing a route, click the heart icon or "Add to Favorites" button. You can access your saved routes anytime from the "Saved Routes" page. You can also add custom nicknames to organize your favorites better.

Bus routes are fixed public bus routes with designated stops and schedules. Rickshaw routes are more flexible point-to-point connections. Both show estimated fares, duration, and safety scores.

Yes! We provide real-time traffic updates and congestion levels for major routes. This information is crowdsourced from our community and updated regularly. You can also contribute by reporting current traffic conditions.

Click on the route, then use the "Report Issue" button. Select "Route Change" as the report type and provide details about what's incorrect. Our team will review and update the information.

Navigate to the "Report" page or use the report button on any route page. Select the report type (fare update, delay, safety issue, or route change), provide details, and submit. You must be logged in to submit reports.

Your identity is kept confidential. Reports are associated with your account for verification purposes, but your personal information is never displayed publicly. Only administrators can see reporter details to prevent spam.

Please report any harassment immediately using the safety report feature. Mark the severity as high. You can also contact emergency services if needed. We take safety reports very seriously and will investigate promptly.

Visit the route details page and look for the safety rating section. Click "Rate This Route" and provide your rating from 1-5 stars along with optional comments about your experience.

Reports are reviewed by our moderation team. Valid reports are used to update route information and safety scores. You can track your report status in your profile. High-priority safety issues are escalated immediately.

Click the "Sign Up" button in the navigation menu. You can sign up using your email address. Follow the verification steps to activate your account.

Click "Sign In" and then "Forgot Password". Enter your email address and we'll send you a password reset link. Follow the instructions in the email to create a new password.

Yes, go to your account settings and click "Edit Profile". You can update your email address there. You'll need to verify the new email address before the change takes effect.

Go to Settings > Account and scroll to the bottom. Click "Delete Account" and confirm. Please note that this action is permanent and will remove all your data including saved routes and reports.

Only your username and public contributions (like safety ratings) are visible to others. Your email, phone number, and personal details remain private. You can adjust privacy settings in your account preferences.

First, check your internet connection. Clear your browser cache and refresh the page. Make sure your browser allows location access if using location features. If the issue persists, try a different browser.

Ensure you've granted location permissions to your browser. In Chrome, click the lock icon in the address bar and enable location access. If using a mobile device, check your device settings for location permissions.

Try clearing your browser cache, closing unnecessary tabs, and ensuring you have a stable internet connection. The app works best on modern browsers like Chrome, Firefox, or Safari. Consider updating your browser to the latest version.

Dhaka Smart Transit works on all modern browsers including Chrome (recommended), Firefox, Safari, and Edge. We recommend using the latest version of your browser for the best experience.

Yes! Our app is fully responsive and works great on mobile devices. Simply visit the website on your phone's browser. We recommend adding it to your home screen for quick access.

We appreciate bug reports! Use the contact form on this page, select "Bug Report" as the subject, and provide as much detail as possible including what you were doing when the bug occurred and what browser you're using.